sb789 Responsible Gaming — We Play Safe Together

Our Commitment

sb789's Commitment to Responsible Gaming

At sb789, responsible gaming is not a compliance checkbox — it is a core part of how we run our platform. We believe that every player in Bangladesh deserves a safe, fair, and transparent betting environment where they remain in control of their activity at all times. Our responsible gaming program gives every registered player access to practical tools that help them set personal spending boundaries, monitor their time on the platform, and take a break whenever they need one.

We recognise that for a small number of people, gambling can shift from an enjoyable pastime to something that causes genuine harm. We take that risk seriously. This page explains the tools we provide, how to access them, and how to reach our support team if you feel gambling is having a negative impact on your life or the life of someone you care about.

Age Policy

Strict 21+ Age Restriction — No Exceptions

When a player's age cannot be satisfactorily verified, sb789 will suspend the account and withhold any associated funds until valid identity documentation is provided. Any account found to belong to a person under 21 will be closed immediately and all funds forfeited in accordance with our Terms and Conditions. We use automated screening at registration combined with manual document review during KYC to maintain this standard consistently.

Player Tools

Responsible Gaming Tools Available to Every sb789 Player

All of the following tools are available free of charge to every registered sb789 player. Access them at any time from your account settings, or contact our 24/7 support team to have them applied to your account immediately.

Deposit Limits Detail

Setting and Managing Your Deposit Limits

Deposit limits are the most straightforward tool for keeping your gambling spend within a budget you are comfortable with. You can set three types of deposit limit on your sb789 account, each working independently so you can layer your protections. All limits apply to deposits made via bKash, Nagad, Rocket, Upay, and bank transfer.

Increases to a deposit limit take effect after a mandatory 24-hour cooling-off period, giving you time to reconsider. Decreases take effect immediately with no waiting period. This asymmetry is intentional — it protects you from impulsive decisions made in the heat of a gaming session.

Self-Exclusion

Self-Exclusion — Taking a Full Break from sb789

Self-exclusion is available in the following durations: 30 days, 3 months, 6 months, 1 year, and permanent exclusion. During a self-exclusion period, you cannot log in, deposit, place bets, or withdraw from your account. Any pending bonuses are cancelled and cannot be reinstated. Your account balance is preserved and will be returned to you after the exclusion period ends, following a brief identity verification.

If you choose permanent self-exclusion, your account will be closed and your balance refunded after identity verification is completed. A permanently self-excluded player may not re-register on sb789 under the same or a different identity. Attempting to circumvent a self-exclusion by creating a new account is a breach of our Terms and Conditions.

Warning Signs

Recognising the Warning Signs of Problem Gambling

Problem gambling rarely announces itself. It tends to develop gradually, and many people do not realise there is an issue until it has already begun to affect their finances, relationships, and wellbeing. The following signs may indicate that gambling has moved beyond entertainment and become a problem.

• Spending more money or time on gambling than you originally planned, and finding it difficult to stop even when you want to.
• Chasing losses — placing additional bets in an attempt to win back money you have already lost in the same session or on the same day.
• Using money earmarked for essential expenses — rent, food, bills, school fees — to fund gambling activity.
• Borrowing money from family, friends, or a lender in order to continue gambling or to cover gambling debts.
• Feeling irritable, anxious, or restless when you are not able to gamble, or feeling a compulsive urge to return to the platform.
• Lying to family members or friends about how much time or money you spend on gambling, or becoming secretive about your activity.
• Neglecting work, studies, or family responsibilities because of the time or mental energy spent thinking about gambling.

Healthy Habits

Tips for Keeping Gambling Healthy and Fun

The majority of sb789 players enjoy our platform as a form of entertainment and never experience problems. The following habits are what responsible, enjoyable gambling looks like in practice. We encourage every player to keep these principles in mind every time they log in.

• Decide on a fixed budget before you start each session and treat that amount as spent — whether you win or lose.
• Set a time limit for each session and honour it. Use sb789's session timer feature to get a reminder when your limit is reached.
• Gamble only when you are in a calm, clear-headed state. Avoid playing when you are stressed, tired, upset, or under the influence of alcohol.
• Take regular breaks during a session. Step away from the screen every 30 to 45 minutes to reset your focus and perspective.
• Think of winnings as a bonus, not as income. Do not make financial plans based on gambling outcomes.
• Balance gambling with other hobbies and social activities. A healthy lifestyle includes variety — cricket, travel, family time, and other interests alongside gaming.

Parental Controls

Protecting Minors — Advice for Parents and Guardians

If you share a device with family members, including children or teenagers, we strongly encourage you to take steps to prevent them from accessing gambling sites, including sb789. Keep your device password-protected, log out of sb789 after every session, and never save your login credentials on a shared device. Consider enabling parental control settings available through your phone's operating system or your mobile network provider.

If you suspect that a minor has accessed or attempted to access your sb789 account, please contact our support team at [email protected] immediately. We will investigate and take appropriate action, including closing the account if necessary. Protecting minors from gambling is a shared responsibility between sb789 and our players, and we take our part in that responsibility very seriously. For players aged 21 and above, we ask that you also take reasonable care to ensure your account details remain private.

Get Support

Reach Out — sb789 Support Is Here for You

If you feel that gambling is causing harm to you or someone close to you, please do not hesitate to get in touch. Our support team is available around the clock and will respond with care, confidentiality, and without judgment. You can also use any of the responsible gaming tools above directly from your account at any time.

You are never alone. Problem gambling is a recognised condition and seeking help is a sign of strength, not weakness. sb789 is committed to supporting every player who reaches out — whatever stage they are at.